Solutions for
Software Industry
Accompany users and integrators to successfully use software applications/platforms
What does a user want? Learn how to replace current work processes with those proposed by your application. It interacts with the interface until it crashes because it is missing something. There come contextual user guides that guide the user to complete the task he or she was performing.
We tune into the releases with respect to the languages needed and start by localizing the interfaces. We acquire the information from specifications and from your developers, use your applications, and design the information so that it is contextual and minimalist. We follow international methods for software documentation.
We welcome the problems of your writers/developers and suggest the most suitable editorial system. We give you support by creating all necessary resources (templates, glossaries, symbols) and preparing prototypes. We train resources.
USER FIRST..
.. from the first users. We are the first to use your applications. We create the mental model that helps to best use the product and explain it. We offer useful feedback on interfaces.
CONTENT STRATEGY
We adopt the strategy most in line with your product and your end users: we define the information useful to the user, the best channel for each learning stage, the topics needed and how to develop them.
UNDERSTAND TO EXPLAIN
We have communication and technical skills to understand your architectures, algorithms, and usage patterns. We tailor the language to the user's technical profile.
WATERFALL OR AGILE?
We synchronize to your releases and identify the best time to interview your developers. We write based on the state of the product or what it will become.