Technical documentation that is easy to use and ready for the future
INSTRUCTION MANUALS
For plants and machinery, we draw up assembly instructions, installation, use and maintenance manuals, HMI operator manuals, interactive spare part catalogs and technical/commercial documents. For electronic equipment, we create datasheets, safety instructions, instruction sheets and installation and configuration manuals. We work in a fully autonomous manner, involving your technical staff as little as possible.
CONTEXT-SENSITIVE ONLINE HELP
For software applications and HMI, we draw up context-sensitive guides for users (online help). We increase user productivity by immediately taking them from the page of the software application to the correlated content of the help.
VISUAL INSTRUCTIONS
We leverage the power of images to make it easier for your users to learn and solve their problems. We educate using interactive 3D images, 3D animations and visual navigation.
VISUAL TROUBLESHOOTING
We reduce machine downtime and increase user satisfaction by guiding them visually to resolve anomalies.
INTERACTIVE SPARE PART CATALOGS
We create interactive spare part catalogs using exploded-view drawings and 3D. Integrated into the ecosystem of the technical information accompanying the produce, these provide your users with a frictionless ongoing experience without steps for moving from one system to another.
SAFETY AND CE MARKETING
We handle the process of certification/self-certification/accreditation of the product with inspections throughout Italy and preparation of the technical documentation file. We synchronize the writing service with the product development and the various actions of aligning the product with safety requirements. All these services are provided by accredited partner companies.
TERMINOLOGY DATABASES AND CONTROLLED LANGUAGE
We create databases company terminology databases to structure and standardize terminology in your company. Using controlled language tools, your writers are provided with additional support to the spellcheck. Along with using the terminology database, they will obtain the right terms to use based on the context.
Your most customized products will always be accompanied by publications matching the product’s features, options, data and target market.
Your users will receive clear, exact technical instructions. To do this, we adopt rules for structuring information and for technical writing, the principles of controlled language and consistent images.
We offer your customers digital experiences that can transform into real services. We open the doors to the future of technical communication.
We produce instruction manuals that pass certification audits and inspections by the most exacting international customers. We adopt various standards to guarantee the highest international standards